Agnost AI (YC S26) – Extract user feedback from agent conversations

Hey HN, we’re Shubham & Parth, childhood friends building Agnost AI (https://agnost.ai), product analytics for teams building chat and voice agents.We read production conversations and find behavioral failures like users rageprompting (cursing at the agent), repeatedly rephrasing the same request, correcting the agent, asking for missing features, or leaving after an answer that was technically successful.We have an interactive demo with no signup here: https://app.agnost.ai?demo=trueHere's a demo video: https://www.tella.tv/video/agnost-ai-launch-hn-demo-9haaThe core problem is that chat and voice products do not have the same metrics as web apps. When the product interface is language, clicks and funnels become much less useful. Users also rarely give explicit feedback, and when they do it's usually sugarcoated. I barely type /feedback in Claude or Codex myself. Most users just curse, ask again, correct the agent, or leave. So product engineers get technical visibility from latency, errors, and traces, but still have to guess whether users got what they wanted.We got here after building around agents for the last year and got a couple of founders asking for something like a PostHog for conversations for the AI assistants they were building.We are not trying to be in the observability or evals space. Observability tells you what happened technically. Evals validate cases you already know. We're more on the discovery side like what users wanted, where they got frustrated, what they asked for repeatedly, and what new evals should exist.Teams send us agent conversation messages through SDKs or OTel, optionally with metadata like account, plan, source, organization, etc. We cluster conversations into product-specific intents. Feature requests and bugs are default categories; most other clusters are created dynamically from the customer’s data and evolve over time. You can create your own cluster in plain E

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FL score

72

out of 100

Verdict

VALIDATE

high confidence

Competition

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Product analytics for AI agents that surfaces user frustration and unmet needs from conversation patterns instead of clicks.

The pain

Teams building chat and voice agents have no way to know if users are actually satisfied. Traditional metrics (latency, error rates) don't capture behavioral signals like rage-prompting, repeated rephrasing, or silent abandonment after technically correct answers. Users rarely leave explicit feedback. Engineers are blind to what users actually wanted versus what the agent delivered.

The gap

PostHog and Mixpanel work for web apps with clear funnels and click events. Observability tools (DataDog, New Relic) show technical health. Eval platforms (Braintrust, Humanloop) validate known test cases. Nothing maps conversation behavior to product insights, what users repeatedly ask for, where they get stuck, what features are missing, what bugs manifest as user frustration rather than error logs.

Build angle

Start with the founders already asking for this (mentioned in post). Build SDK/OTel integration to ingest conversation logs. Cluster by intent automatically. Surface the top 5-10 behavioral failure modes (rage-prompting, correction loops, feature requests) with conversation examples. Charge per conversation volume or per agent. Expand to voice later. The wedge is simple: show teams one dashboard that answers 'are users actually happy?' for their agent.

Strengths

  • Clear, specific problem with no existing solution category, not competing with PostHog or evals platforms
  • Founders have domain experience (built agents for a year) and early customer signals (other founders asking for it)
  • Timing: agent adoption is accelerating; teams are shipping agents without feedback loops
  • Low-friction data collection via SDK/OTel, integrates into existing observability stacks
  • Defensible moat: clustering and intent detection improve with more customer data
  • YC S26 backing suggests validation and network access

Risks

  • Market size unclear, how many teams are building production chat/voice agents today? If it's <5,000 globally, TAM is small
  • Churn risk: if customers can't act on insights (e.g., no engineering resources to fix bugs), they'll cancel
  • Competitive response: PostHog, Datadog, or LLM platform vendors (OpenAI, Anthropic) could add conversation analytics as a feature
  • Data privacy/compliance: storing conversation logs triggers GDPR, HIPAA, SOC2 requirements, raises support burden
  • Adoption friction: requires SDK integration; teams might prefer native analytics from their agent platform (Vercel, Replit, etc.)
  • Accuracy risk: clustering and intent detection on noisy conversation data is hard; false positives erode trust

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