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Poor UI in ScotRail train app makes navigation confusing

Users find the new ScotRail app's UI illogical and frustrating, leading to complaints about usability for booking and managing train travel.

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FL score

35

out of 100

Verdict

SKIP

low confidence

Competition

No competitor data yet

Trend

No signal yet

Fix ScotRail's app UI to reduce booking friction for train passengers.

The pain

ScotRail passengers waste time navigating a confusing app interface when trying to book tickets or check train status. The illogical layout creates friction at the moment they're most motivated to complete a transaction.

The gap

ScotRail owns the app and controls the product roadmap. You'd be building a duplicate product that solves a problem the incumbent can fix faster and cheaper than you can capture market share.

Build angle

You could build a third-party booking wrapper that sits on top of ScotRail's API, offering a cleaner UX for ticket purchases. But this requires API access ScotRail may not grant, and they could improve their own app before you gain traction.

Strengths

  • Clear, observable problem with real user frustration
  • Defined customer base (ScotRail passengers in Scotland)
  • Regulatory environment is stable (not a moving target)

Risks

  • ScotRail can fix their own app faster than you can build and distribute an alternative
  • No API access means you can't automate the core value prop
  • Passengers have no switching cost—they'll use whatever ScotRail provides
  • Market is geographically limited to Scotland
  • Requires ongoing maintenance as ScotRail changes their systems
  • No defensible moat; any solution is easily replicated

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