Anthropic banned me from using Claude Code and I don't know what to do

After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used the same credit cart (and that's the only card I can use) they banned me again.Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.Do you guys have any tips on getting my account back?

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FL score

15

out of 100

Verdict

SKIP

high confidence

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A frustrated user seeking help to restore their banned Claude API account, not a business idea.

The pain

The person is locked out of a tool they relied on and received no meaningful support from Anthropic. They're stuck because their only payment method triggered a second ban.

The gap

This is a customer service complaint, not a market gap. The gap isn't 'how do we help banned users', it's 'why is Anthropic's ban system triggering on legitimate users with VPNs and why is support unhelpful.'

Build angle

There is no buildable business here. You cannot build a company around helping people appeal bans from another company's service. You'd be fighting Anthropic's policies, not solving a customer need.

Strengths

  • Real frustration, VPN-based bans do catch legitimate users
  • Legitimate use case, the user was doing normal coding tasks
  • Sympathetic story, generic support responses feel dismissive

Risks

  • This is a plea for help, not a business opportunity. The user is asking HN for visibility to get Anthropic's attention.
  • No revenue model. You cannot charge people to appeal bans on someone else's platform.
  • No defensible moat. Anthropic controls the terms and can change policies anytime.
  • Solving this requires Anthropic to change their systems, not a third party to build something.
  • The real issue is Anthropic's support and fraud detection, neither of which a startup can fix from outside.

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