Allow to disable Customer Portal
### Feature request ## Is your feature request related to a problem? Yes, it's a UX problem where my users get confused about where to manage their purchases. I'd like them to only know about my platform to avoid this confusion. Also, receiving Polar's order confirmation email and mine adds to the confusion. When they buy my product. ## Describe the solution you'd like I'd like to be able to disable Polar's communication with my users, as well as the customer portal. ## Describe alternatives you've considered 1. Being able to set the link shown in the email from Polar. 2. Being able to use Polar as merchant of record, but something like Stripe to handle payments. ## Additional context Link to the original [discord question](https://discord.com/channels/1078611507115470849/1422931380085587978)
FL score
out of 100
Verdict
medium confidence
Competition
No competitor data yet
Trend
No signal yet
A feature request to hide Polar's customer portal and communications so users only interact with the merchant's platform.
The pain
The gap
Build angle
Strengths
- Clear, specific problem articulated by actual user
- Affects merchant experience and customer retention
- Relatively straightforward to implement technically
- Addresses a real UX pattern issue in payment platforms
Risks
- This is a feature request for Polar, not a business idea, evaluating it as a standalone venture is misaligned
- Demand signal is one user in Discord, not validated across merchant base
- Disabling portal entirely may break legitimate use cases (refunds, subscription management, invoices)
- Polar's business model may depend on customer portal visibility for retention/support
- Alternatives (white-label emails, custom merchant links) might solve 80% of the problem with less risk
Fly Labs Method
Is the pain real, is there a gap, is it the right time, can one person build it.
Value Equation
Dream outcome and how likely it feels, against the time and effort it costs.
One-Person Business
Curiosity pull, identity fit, and a path from free value to paid for a solo creator.
Viral Frameworks
Hook strength, shareability, and how cheaply it can be tested.
Builder Lens
Evidence the problem exists, timing, defensibility, and a model that fits on a napkin.
Five lenses, one composite. How scoring works
The angle
No market research recorded for this idea yet.
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