Banking app requires switching to another app for online payments creating stressful UX

Providus debit card online payments now require going to a different app for verification, making the process stressful and terrible UX compared to previous reliable flow.

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FL score

35

out of 100

Verdict

SKIP

high confidence

Competition

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Trend

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A complaint about a specific bank's authentication flow, not a business idea with a solution.

The pain

Providus bank customers doing online payments now face friction: they must leave the banking app, switch to another app for 2FA verification, then return to complete the transaction. This breaks the previous seamless flow and creates abandonment risk during checkout.

The gap

This is problem identification, not a business idea. There's no proposed solution, no clear customer segment to serve, and no revenue model. It reads as a feature request to Providus, not a standalone business opportunity.

Build angle

If reframed: build a payment orchestration layer that sits between banks and payment processors to handle authentication without app-switching. But this requires banking partnerships, regulatory approval, and competes against established fintech infrastructure. The addressable market is unclear, is it just Providus customers, or all Nigerian banks?

Strengths

  • Real friction point affecting actual users right now
  • Clear before/after comparison shows degradation
  • Authentication UX is a legitimate problem in emerging markets

Risks

  • No solution proposed, just a complaint about one bank's implementation
  • Solving this requires deep banking integrations and regulatory compliance
  • Providus could fix this themselves in their next app update
  • No evidence of market size or willingness to pay
  • Unclear who the customer would be (the bank? the user? payment processors?)
  • High technical and legal barriers to entry in fintech

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